IT heritage is a company established for IT service management; which formulate policies and processes that are performed by an organization to design, plan deliver, operate and control IT services offered to customers. It is thus concerned with the implementation of IT services that meet customer’s needs. It thus provide the ability for instant messaging, desktop sharing and video/ audio services with any device anywhere and anytime. It also facilitate multi-party Web Conferencing; an ability to instantly host meetings with people around the world, in full HD video and audio. And it is completely secure as it is hosted on servers located in our own premises. It also helps in saving tremendous amount of money as it reduce the equipments, saves the cost of travelling and telecommunication as well as helps in directly handling and redirecting our staff. Thus it enable different teams to connect from different locations using Skype for Business and Polycom. The company is working in collaboration with Microsoft Office 365 Cloud and Polycom. Thereby our company ensure the ease in communication on customer’s end.